Privacy Policy

Personal Information

• Full name
• Email address
• Phone number
• Nationality and country of residence
• Date of birth (where required)
• Academic background and interests

Educational & Service Data

• Program preferences
• University choices
• Application-related documents (submitted voluntarily)
• Career assessment responses
• Counseling notes and progress tracking

Technical & Usage Data

• IP address
• Device type, browser, and OS
• App usage and interaction logs
• Cookies and analytics data

Payment Information

Note: Edumaster does not store full card details; payments are processed via secure third-party gateways.

• Transaction references
• Payment status

What Are Cookies

Cookies are small data files used to enhance user experience, analyze traffic, and improve platform functionality.

Types of Cookies

• Essential Cookies: Required for platform functionality
• Analytics Cookies: To understand user behavior
• Performance Cookies: To optimize speed and experience

Managing Cookies

Users may manage or disable cookies via browser or device settings. Disabling cookies may affect certain features.

Payment Processing

All online payments made through the Platform are processed securely via licensed third-party payment service providers. Edumaster does not store, process, or retain full card details. Payment information is handled directly by the payment gateway providers in compliance with PCI-DSS security standards. By completing the payment, the user confirms that they are the authorized cardholder or have full authorization to use the selected payment method. Services provided by Edumaster are advisory, digital, and consulting-based. Outcomes such as admissions, scholarships, or visa approvals are not guaranteed and are outside the scope of payment obligations.

Currency & Tax Disclosure

Any applicable taxes, gateway fees, or currency conversion charges imposed by banks or payment providers are the responsibility of the user unless explicitly stated otherwise.

• EGP (Inside Egypt)
• USD / EUR / other supported currencies (Globally)

Consumer Protection & Refund Compliance

In compliance with Egyptian Consumer Protection Law.

• Users are entitled to clear disclosure of service scope before payment
• Digital and consulting services that begin immediately after payment are not subject to automatic refund rights once service delivery has commenced
• Refund requests are evaluated on a case-by-case basis, strictly under the conditions stated in the Refund Policy

Disputes, Chargebacks & Fraud Prevention

• If a user initiates a chargeback or payment dispute, Edumaster reserves the right to suspend services during investigation
• Supporting documents (signed agreements, consent logs, service records) may be shared with the payment gateway or the issuing bank
• Fraudulent chargebacks may result in permanent account suspension

Data Sharing With Payment Providers

For payment processing purposes, limited personal data (name, email, transaction reference) may be shared with the payment gateway strictly for these purposes, and is processed under their respective privacy policies.

• Payment authentication
• Fraud prevention
• Regulatory compliance

Cross-Border Service Disclaimer

Some services are delivered from outside Egypt. By completing payment, the user acknowledges and agrees to receiving cross-border digital and consulting services, which are legally permissible under Egyptian law.